I’m happy to announce that OutsideIntel, my business intelligence platform, has been acquired by Bit Discovery (bitdiscovery.com). I will continue my work on the platform as the CTO of Bit Discovery; staying involved was always part of my plan for OutsideIntel even if it was acquired, so, for me this is perfect. OutsideIntel will be the back-end tech behind Bit Discovery, which is a much more sophisticated front-end on top of the high-performance data lake that I’ve been amassing for years. This acquisition was made possible through a venture financing round which allowed Bit Discovery to acquire my tech as well as the staff necessary to build out and improve upon the technology.
In case there are any entrepreneurs out there who want to learn a bit about what it took to get here, I would like to share some of the lessons learned along the way:
It took about 20 years of wanting to build this idea. It wasn’t an idea I could easily explain though, nor could I afford it. So it sat in the back of my head eating at me for two decades. People thought I was nuts when I first explained what I wanted to do. Even my wife, who is normally extremely supportive said confidently and with amusement, “You can’t do that.” Sure, collecting years of meta data on the entire Internet in your basement sounds nuts…. Building a data lake by yourself is crazy. Doing corporate intelligence in your basement is crazy. I probably am crazy, but it worked. It wasn’t that the nay-sayers were wrong necessarily. Had they been talking to anyone else they would have been right, but in my case, they underestimated my willpower, my stubbornness and my vision. Lesson learned: Your dreams may not be as crazy as they sound.
When I first started showing early prototypes of the tech I got a lot of comments like, “this UI needs a lot of work” and “no one should ever see this” and even “it is ugly.” Ouch. My expertise is not in UI, sadly. I had a number of long conversations with friends here in the US and overseas and one idea began to take hold after talking to my friends Simon and Pascal: I needed to completely stop talking about the UI. So, I shifted away from the front-end entirely and treated the front-end as merely a demonstration of what the back-end was capable of doing. By shifting that conversation away from the UI and to the APIs, it wildly changed how people perceived my work. Suddenly they could see dozens of use cases and it spawned partnerships and eventually helped OutsideIntel to get acquired. Lesson learned: Focus on what you’re good at and use that as your selling point rather than just the vision. Confidently flaunt the merits of your accomplishment.
When I first started building the back-end for OutsideIntel (it was called Siftint back then, as in “sift through intelligence” – a short-lived name that still resides deep within the code and in my memory) I thought it would become a business intelligence platform for stock prediction. Gradually I realized there simply wasn’t a market for that, despite what everyone will tell you. It turns out people are afraid of this tech, and want more ordinary data sets that they can more readily comprehend. So, I had to make a very fundamental shift in how I talked about the data. Sure, it was good at finding correlation between market movements and IT infrastructure, but it was also good for security, and M&A, and sales enablement, and compliance, etc. Decisions, decisions. I had to find each and every use case and explore them individually. I eventually decided sales enablement was probably the best fit, and then, of course after making that decision Bit Discovery comes along and loves it for asset management. Cue me, flipping a table. So, you never know how other people are going to see your product/service. Lesson learned: You have to be flexible. Adapt to the market need.
It took money – lots of money. You can’t properly estimate how much a startup will cost you until you do it. It’s always expensive. In my case, excluding opportunity costs, it cost me hundreds of thousands of dollars. Some of that was in legal expenses, some of it was in hardware, some of it was in hosting, some of it was in software, some of it was in data, some of it was random equipment to perform tests. It adds up. My wife said that if we didn’t have my company we could afford a ski condo somewhere, and she was right. There’s no way I could have done this without a big nest-egg or a family income to support me. Even still, I literally ran the company out of my basement for a year to save money. I had to have the power company come out and install 2×20 amp circuits to power my basement because it was becoming a fire hazard. As the infrastructure grew the noise got to be too much for me. I measured the decibels near the end and it was as loud as a gasoline engine running. All to save money. Lesson learned: Success often speaks to privilege. If you’re privileged enough you can try something that on the surface seems virtually impossible. But be frugal and careful with how you spend.
One of the reasons this deal went through is because I know all of the players involved. I know the people who produce the data, I know the people collecting the data sets for sale, I know the customers, I know the devs working on the projects I needed, I knew the people who needed the data, and ultimately I knew the acquirers who happened to be long-time friends. I became friends with all of these people by being a trusted expert in the space, sure, but I kept them as friends because I never looked at them as a client or someone who could do me a favor. I treated everyone the same – as people with hopes and dreams and a desire to be happy in their home-lives and businesses alike. I try to help people when I can in whatever way I can. Sometimes that means I help them get jobs, sometimes I mentor them, sometimes I just let them talk about issues. Lesson learned: Never stop meeting people, and find ways to help them if you can. It ultimately works itself out.
I built and re-built the software back-end of OutsideIntel four times. I spent hours talking to my wife who had to listen to my rants about the right and wrong way to build my infrastructure, or how pagination was broken even on sites like Google and Bing, and how was I supposed to get it right if they cannot? Or how modern hardware runs into IO blocking issues. Or how relational databases were too slow so I’d have to build my own data lake from scratch. Or how Perl wasn’t going to work at all and how I’d have to switch to Python after already having written tens of thousands of lines in Perl. Or the perils of Python’s strict typing and poor support on FreeBSD. It wasn’t just the software either. I had to re-build the hardware infrastructure three separate times to support the four different software builds. It took me years and countless bugs/revisions and hours of pacing around trying to design something that was fast, cheap, and would fit on the hardware I could afford before I settled on a design that appeared to finally work. I have no doubt it will take another re-build at some point. But that never stopped me. I wasn’t afraid of the hard work, and in fact, each new puzzle felt like a challenge, not a burden. Lesson learned: Don’t be afraid to fail fast. Just make sure you keep going.
A few years ago I really started eating my own dog food. Whenever I’d have a meeting with someone I’d use OutsideIntel to understand their company ahead of time, not just from a demo perspective, but to talk eloquently about what they were up to. I used it against corporations and even individual people with whom I was about to meet. That meant it had to be fast, and it had to be accessible from my phone, which lead me to do a backend redesign to support even faster lookups, pagination so that the browser wouldn’t crash and a frontend redesign to support mobile devices. That was messy, time consuming to do, and didn’t improve the look and feel very much, but it came in very handy, when, at a meeting I could look down at my phone and say, “Oh, I see you have an exposed QA server over here named XYZ.” People would say things in shock like, “Oh, I thought you were just texting someone. I didn’t realize you were hacking us.” I’d explain that it wasn’t hacking anyone and it led to a great conversation every time. That made a huge difference, to be able to show them the platform in real-time and use it as it was intended. It had to work on my cell phone too, because during travel I never carried a laptop (after all, I am the Smartphone exec). Lesson learned: Eat your own dog food and make sure it works anywhere and anytime you need to do a demo.
It took doing something no one had done before… sort of. At a very minimum the people who have tried this before were different people with different experiences and different ways of thinking about things. Not to diminish their work or their expertise, but my way of building OutsideIntel was different, interesting and it made the company valuable. That means that someone’s experiences and perspectives are worth something even in the case where others have “claimed” the domain of expertise. I didn’t let the presence of others dictate that I couldn’t touch their areas of interest – I just pushed through and built what I thought should be built in the way I thought it should work. Lesson learned: Any expert or leader in any category can be dethroned. You don’t have to be first mover necessarily, you just have to be the best and/or sufficiently different.
A thousand things could have gone wrong. I had everything fighting against me on this project. It just seemed to be something that no one believed could be built until it was built and even when it was built they questioned how it could have possibly been built. Even when I was showing people demos they assumed it must be pre-canned because it couldn’t possibly be that fast if it weren’t. Virtually no one had faith in me. Subsequently, I was inundated with hair-brained sales ideas, or poorly thought out plans for monetization. Even my partners for the most part seemed to get excited for a few weeks or months ultimately only to lose interest and discontinue help. I couldn’t blame them, actually – nothing about OutsideIntel is easy. In the end I think this was largely luck. I was lucky to build something that was hard enough and useful enough that very few others would attempt it – especially on their own with zero outside funding. I was lucky that I found my acquirer when I did. I was lucky that despite the fact my wife didn’t believe it could be done, she supported me anyway, even as our bank account dwindled. I was lucky to have enough income to make it work. I was lucky to have the know-how and support of my friend James who helped me keep the hardware purring. I was lucky to catch issues and be able to afford them when multiple times bills unexpectedly spiked to 200% above the datacenter’s estimated costs. I was lucky to have an awesome partner/customer who became the acquirer. I was lucky that I stuck it out long enough when I had every reason to fold the company as the stress mounted – thankfully my cat does advocate for a low stress work environment, which helps. I was lucky – any one of those things could have been missing and it could have cost me a lot more… or even sunk the company entirely. Lesson learned: It’s not just expertise and willpower. It also takes luck. Without luck you have nothing.
Even though I mostly built the company from nothing, I did have help along the way, from friends and family who helped me write content, think through how to position myself and even try to help with sales. Even though much of that effort was ultimately unsuccessful, it meant a lot to my mental well-being as a founder of a company with an uncertain future. Don’t underestimate how lonely life can be when you’re the only cheerleader for your company. Lesson learned: Make sure you have a close network of friendly people to talk to. You’ll need a support system.
Bit Discovery is the new home of OutsideIntel’s tech, and I’m proud to be working with one of my oldest friends, Jeremiah Grossman, who saw the vision and decided to make the leap. I can’t be more thankful for how things turned out and I’m ecstatic to be able to work on my favorite project for the foreseeable future. I’m happy to have found a team who understands how to turn my vision into something actionable and relateable – translating my brain and tech into enterprise discovery and asset management. Check out the website and if you want a demo of the Bit Discovery platform, please let me know!
When you’re traveling it can often be difficult to know exactly whether it’s your fault you have no signal or if there is simply no cell towers or Wifis within range. There’s a very cool little app called Architecture of Radio that can help.
You can’t see in the picture, but as you turn you can see the various radio towers, their relative signal strength, approximate distance, who owns them and various other facts. You can even see the geo-stationary satellites in orbit.
There are some places I go that have very poor signals, and it was easy to see which carriers were close by and which ones would have a better signal strength, simply by turning around. It’s a fun party trick, but also very useful for knowing where you need to head to get a stronger signal.
Last week I traveled to Munich on an annual pilgrimage to Oktoberfest. It’s for work, I promise, though I do manage to have a good time, don’t worry. But being that it’s international travel, I’m always wary of going through security with stuff of any kind. I try to limit what I bring to only what I can carry in my backpack for ease of navigating airports and increase physical security since there is less to be lost or stolen. But this time in particular was the fastest I’ve ever gone through security by leaps and bounds.
On the outbound flight from Austin, I had both Clear and Precheck. When I went up to the Clear agent, he walked me to the front of the line and I was able to bypass both the regular line which looked to be about 45 minutes long, and also the Precheck line too which was probably 5 minutes of time savings. I had a boarding pass in the United app on my phone so I cruised through with a single swipe of my phone. The other nice things about the United app are that it carries your Mileage Plus and United Club cards, your boarding card(s), flight status, you can book a flight and it gives you access to inflight entertainment – that’s a lot less you’ll have to carry. When I reached for things to remove from my bag, I realized I didn’t have to. Precheck allows you to keep your shoes on, your electronics in your bag etc. All you need to do is remove metal from your pockets. So I put my phone and my wallet in a tiny cup, walked through the metal detector and was through security from start to finish in under a minute, including my interaction with Clear. I hadn’t gone through security that fast since prior to 9/11. Being mobile only with this setup saved me around 45 minutes at least.
On the way back I went through the process of signing up for the Mobile Passport which is an app that the TSA uses to speed up passport control. It asks you the normal questions you have to ask when entering the country but in many ways it’s actually easier to read and enter since you only have to enter your passport information once – the very first time you use it. I was a bit wary of using it, given that it didn’t seem like it would actually speed anything up. Wow, was I wrong. Going through Newark I was able to bypass a line that was easily an hour long and walk up to a far shorter line. Once there, I simply had to swipe the phone, and zero questions were asked. I was through in less than 5 minutes in the passport control section. Then there was a secondary line where you drop the forms off. There was no going through that line quickly, but once there, I swiped the same app again on my phone and cruised right through. Then the last part is going through security once more. Once again I was able to quickly go through security because of the mobile boarding pass and carrying next to nothing. All in all, using my phone saved me at least an hour.
As far as I can tell this is probably the fastest you can get through airport security, with the possible exception of global entry, which I haven’t yet broken down to do, yet. If you’re a weary business traveler, this may be something you want to look into. Of course they’re not exactly privacy friendly options, but security never really is.
I was recently turned onto the idea of using a ring-stent as a quick solution to the problem of reducing hand-fatigue and making it easier to work while I’m on the road without having a case that has a popup to hold it up.
The ring-stent is a 360 degree mobile ring that has enough tension to stay put in whatever position you leave it in. I’ve found it useful when I’m on the road or when I need to do longer projects and holding the phone just isn’t cutting it anymore.
The sticker is strong enough to hold up the phone as long as you aren’t pulling on it or adding extra weight. It’s also easy enough to pull off and re-position if need be without leaving any residue of any kind. I’m told that you can re-stick it dozens of times.
In the picture above you can see there are different versions – like the Rok Mobile branded one on the left or the Amazon off-brand Cell Phone Stent which comes with a holder.
It’s also great for flights where you can prop your phone up on a tray and watch a movie without having to jerry-rig something. Very clever design.
One of the problems I’ve regularly run into as a Smartphone Exec is that I regularly have the wrong cable for the occasion. I either have a microUSB cable or a lightning cable, but often the wrong one at the most inopportune times. On a flight I ran across an advertisement for Kenu Tripline (pronounced “Canoe”) that offers a pleasantly simple solution.
The nice part about it is that it has both cables in one. If I happen to need one to charge my headphones, I have that, if I need the other to charge my phone, I have that. All in a lightweight package. I also happen to like that they have 3′ and 6′ options. Often times I make the mistake of thinking shorter is better, but keep in mind how often you are using shared plugs in conference rooms and having an extra foot or two of distance is a life-saver.
That’s even more critical when you’re using your mobile phone during a presentation. Often times the plugs are on the floor and 3′ is barely long enough at the best of times. 6′ is just much more comfortable and I find it’s worth the added ounces. And it’s still less weight than two cables that get caught up with one another and misplaced. Reduce and simplify. That’s the mantra, right?
When it comes to security of the apps you use and the device you chose, I think it’s best to consider the Mud Puddle problem. That may not be a term you’ve heard but it’s very important to understanding how threat actors think about your device.
For instance, let’s say you drop your phone in a puddle of mud and it ceases working. You try everything you can to clean it up but it stops working. If you can take it to some store and some genius can recover your data off of the device, it has failed the mud puddle problem.
The basic concept is this. If there is a way that a stranger can take your device and resurrect the data out of it, it means an adversary can do it as well. That is why it is always best to ask vendors how your data is secured. Can they recover your information after you’ve deleted it? Can they recover it after your account has been erased? Can they recover it if your device has been crushed in an anvil? If the answer is yes, then probably many people have access to your data whether you or they realize that or not.
It’s something to consider as you consider which products and services to use.
I have often said if there were a single website on the face of the planet that I wish I had come up with (assuming it was purely for fun) it would be Onebag. The idea being, how can you reduce your total travel needs down to a singular bag, which has all sorts of benefits for travelers. I really really like this idea, as it fits closely with the Smartphone Exec lifestyle.
There are three major things to think about when you’re thinking through what to pack.
Can it serve more than one purpose? Does it have at least two functions? If not, then it should probably not get packed unless it’s very very important (insulin or contact lenses or whatever). Basically the more uses you can get out of something the more likely it will get packed.
Find the lightest version possible, or re-package it into a lighter package where it makes sense to. There’s a lot of heavy items out there that have lighter weight versions. You don’t want to be lugging around an anvil in your bag, even if it will fit.
Find something that doesn’t take up much space. If it’s small, then it’s a better candidate for travelers. If it can shrink when not in use, or after use, even better (for instance an air pillow).
Since I brought up headphones yesterday with regards to Apple possibly doing away with the headphone jack entirely, I thought this would be a good follow-on post.
When I started traveling, I realized that I had to get some better headphones. The ones I had at the time weren’t noise cancelling and the difference between something that does and doesn’t cancel noise on an airplane is significant. Less noise is better quality of sleep, less distractions when you’re writing things, and frankly, a less annoying experience all around.
My first noise cancelling headset was an early Sony model that rivaled the Bose headsets, but were a bit cheaper. I didn’t notice any significant difference between the two and was told the over-ear model would reduce vibrations on the ear and make substantially more quiet than anything that could fit in your ear. The in-ear models were a gimmick more or less. I kept that model for several years and had no major complaints until I switched to using only one bag. Then I started looking at other options. I’d be willing to sacrifice a little noise for a lot less space in my bag.
So I bought the Bose wireless headset that was most recommended on Amazon. I have been blown away. Here’s a breakdown of why it’s better:
As you can see in the photo above, it is substantially smaller, allowing me to fit a lot more in my bag.
It weighs significantly less. 93 grams vs 425 grams. That’s a huge weight savings.
It doesn’t use AA batteries, it charges off of USB, which means I can use the same charger for my phone, as my headset. That’s less extra stuff to carry with me – no physical batteries, no having to go and find/buy them, or have a separate recharging system, which is all added weight and size.
It can double as a wireless headset to make calls, as it has a built in microphone. That means it provides double duty, where my old Sony headset has no such feature. That also means I don’t have to carry the iPhone headset anymore – another weight/space savings.
It doesn’t make sleeping harder by pressing on my ears when I get a window seat. I find the over ear models are way less comfortable when you’re trying to sleep.
The sound quality is surprisingly even slightly better than the over-ear model. That may not be a fair comparison, because the Sony headset is an older model, but the quality is good enough that I don’t miss the Sony headset’s sound isolation at all. The Bose is actually slightly better if anything, which I still find amazing even after having it for months.
If you’re interested you can find the QuietComfort headset on their website. It’s pretty good. But if we do move to a Bluetooth only world, we’re going to have to revisit this issue and find a suitable alternative.